Airbus DS Communications
  • 11-Jan-2018 to 12-Mar-2018 (PST)
  • 270-Technical Support
  • Temecula, CA, USA
  • Full Time

Medical, Dental, Vision, Life and 401(k) with Match


SUMMARY

Under limited supervision, this position supports the entire suite of Airbus DS Communications products/systems to include network, hardware and software applications, interfacing with them via the phone and remote connection. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and software tool sets.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supports the operation, installation, maintenance and service of Airbus DS Communications products.
  • Acts as the Technical Support escalation point for customer field service technicians.
  • Provides third tier technical support over the telephone to customers in solving technical problems incurred in the installation or operation of company products.
  • Provides mentorship to customers in the areas of product knowledge, troubleshooting skills and case management
  • Operates, participates in and maintains the rotating on-call schedule for 24 hour emergency support calls and escalations.
  • Works variable shifts dictated by support needs.
  • Continually develops, maintains, reviews and delivers technical, product support and workflow documentation

SKILLS AND QUALIFICATIONS

  • S. in Computer Science or equivalent work experience
  • Microsoft MCSE or equivalent experience
  • Cisco CCENT, CCT certifications or related experience
  • In depth installation, configuration and troubleshooting experience for Windows Server 2003, 2008, Windows XP and Windows 7 Operation Systems
  • Experience with Windows Domain architecture/integration / Active Directory
  • Experience in providing Linux/UNIX technical support to customers
  • Experience with troubleshooting various server/desktop hardware related issues
  • Experience troubleshooting LAN/WAN
  • Experience troubleshooting 3rd party application integration
  • Excellent interpersonal skills
  • Fluent in English, oral and written
  • Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support.

DESIRED SKILLS AND QUALIFICATIONS

  • Experience with VMware virtualization suites
  • Experience with Computer Telephony Integration (CTI) Applications
  • Experience with database related technology and administration (SQL Server)
  • Experience with Servers (Dell and HP)
  • Experience with firewalls and security related applications
  • Experience with GIS applications
  • Experience with VOIP applications
  • Experience with PBX and Premise systems

Qualified candidates must apply directly to our web site at

 http://www.airbus-dscomm.com/about/careers.php.

Any offer of employment is contingent upon the satisfactory completion of an alcohol, drug, and controlled substance screening; a criminal and civil background investigation that is devoid of any felonies or misdemeanors; and favorable reference checks; as well as be authorized to work in the US. 

Airbus DS Communications, Inc., is a great place to work and offers its employees a robust portfolio of benefits and is market competitive in its wage and salary practices. Airbus DS Communications is ISO-9000 certified and is an Equal Opportunity and Affirmative Action Employer.

Airbus DS Communications
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